Our Polices

Gift Cards & Discounts

Empower MedSpa gift cards or membership funds are not redeemable for services at Empowered Health whatsoever. There are no exceptions to this. Discounts that are offered by Empower MedSpa, are also not accepted at Empowered Health.

 

Refund Policy

Services and prescriptions provided and written by Empowered Health are non-refundable under any circumstances. 

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Appointment Reservations

We do require a valid debit/credit card be kept on file to reserve all appointments that are booked. We follow a strict 24-hour cancellation policy. If a scheduled appointment is not canceled within 24 hours or a patient is a no call no show, you will be charged the appropriate fee as outlined below.

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Cancellation Policy

We understand that there are times when you must miss an appointment due to emergencies, health or obligations for work or family. However, when you do not call to cancel an appointment within 24 hours or fail to show up for your scheduled appointment all together, you may be preventing another patient from getting a much-needed service and are limiting the success of your provider. Our team values our patients, and we work hard to provide exceptional care. We only hope for the same respect in return.

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NO SHOW Policy

If a medical weight loss appointment is cancelled within 24 hours of your scheduled appointment, or you are a no-call/no-show, the cost of your service will be due in full, at a minimum of $250.  

 

All accrued fees must be paid in full before a patient can rebook an appointment at Empowered Health.

 

In the event a patient has accrued four (4) or more documented “no-shows” and/or “same-day cancellations,” the patient may lose the ability to book appointments with us for one (1) full year. ​

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Disclaimer:

Any GLP-1’s or other medications of any kind that I am prescribed during the course of my treatment are or will be prescribed by Empowered Health LLC, not Empower MedSpa LLC. 

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Service Treatment Etiquette

Our job as professionals is to exceed your expectations. We guarantee our work and are here to serve you. We strive hard to bring our clients a level of quality that is unparalleled in our community. We also reserve the right to refuse service to anyone.

General Guidelines:

• Please turn your cellphones off upon entry into the treatment area. Should the need arise, guests are welcome to use our telephone.

• Empowered Health shares an office space with Empower MedSpa which is designed as an oasis of tranquility, peace and quiet. We ask that you refrain from bringing younger children to the clinic and/or leaving them unattended at the reception area.

• Please avoid bringing jewelry and other valuables to the clinic. Regretfully, the Management cannot assume responsibility for the loss or damage of your personal articles and items.

• Please share public space respectfully with other patients.

• Please be aware that the treatment rooms must be prepared and used for the next client. Please vacate your room upon completion of service(s) within a reasonable amount of time.

• Please provide us with a candid and honest feedback. Your opinions count and are very valuable to us. We use your feedback for our clinic’s pursuit of excellence and in our attempts to improve on our guest services and experience.

 

Unacceptable Behavior:

To be able to provide a quiet, relaxing and harmonious environment to all our guests, the following guest behaviors will be considered “unacceptable” by Empowered Health & Empower MedSpa:

• Exhibiting lewd behavior

• Being under the influence of illicit drugs or alcohol

• Being disrespectful to other guests.

• Exhibiting demeaning and abusive behavior toward staff.

 

Such behavior does not conform to our etiquette and is against Empower MedSpa’s and Empowered Health's proclaimed goal of satisfying all of our clients.  When encountering such behaviors, the situation will be addressed with respect and attempts will be made to reach an agreeable outcome.